FAQs

  • My dash camera has GPS, but GPS time is incorrect.
  • First, check if the GPS signal is stable. If you see letter 'F' on the bottom of the footage, please contact your local distributor for a repair service. If you see letter 'A', it means the GPS signal is stable. Try changing the time setting again on Qvia /Lukas Viewer. Make sure you have checked/unchecked the Day Light Saving Time option.

  • Why firmware upgrade is required
  • Firmware updates are occasionally needed to make sure that your dash camera operates the way it should, as programs are altered for improvements, and bugs are fixed.

  • I got involved in an accident, but there is no video clip saved on my SD card.
  • In such a case, first check if you are using a Qvia/Lukas SD card. Using a SD card other than the one provided by Qvia/Lukas can cause problems with SD card write speeds and/or compatibility. These problems can lead to losing files or part files. If you are using a Qvia/Lukas SD card, please format your card using Qvia/Lukas Viewer on a PC and try recording again. If the problem does not go away, you need to replace your SD card.

  • My camera was recording in continuous mode, but it stopped recording for about 20 seconds before it started recording again
  • Qvia/Lukas dash cameras stop recording in continuous mode when an impact is detected to record in event recording mode. In such as case, continuous recording will stop for about 30 seconds during which time event footage is recorded.

  • I have a problem with my dash cam heating
  • A dash camera itself, regardless of its kind, do generate a lot of heat. However, all Qvia/Lukas dash cameras have gone through a strict heat resistance test and are proven to withstand extreme temperatures. When Qvia/Lukas dash cameras become too hot, the system goes into safety mode to protect your device from overheating.

  • I found my car battery dead the next morning after the installation
  • Qvia/Lukas dash cameras have low-voltage cut-off function. Please check your last video clip before the battery has discharged. On the bottom of the video you find the voltage level before it has completely drained.

  • My dash camera goes into parking mode recording when I'm still driving
  • You first have to check how your dash camera is hardwired into the fuse box. Please make sure the ACC wire is hardwired correctly.

  • My dash camera deeps rebooting
  • Rebooting problem occurs when the front & rear connection cable is not securely connected. Please disconnect and reconnect the cable, making sure it is securely connected into both front and rear cameras. If the same problem persists, please contact us for help.

  • My dash camera sometimes shuts down while recording in parking mode
  • If your dash camera is equipped with Low-Voltage Cut-Off Function, and you are using parking mode recording, this could happen. You camera will automatically be shut down in parking mode if your car battery goes below a pre-set voltage level.

  • For touch screen users, touches are not detected accurately and/or responsive, and sometimes respond too slow
  • Please go to our front page and search for firmware update and setting. Click in any touch screen model dash cam, slide to the bottom and you will find "TOUCH SCREEN - Click for file ". After you download the file and unzipped you will see "qrtscal". Make sure you copy it to your formatted SD card

  • Video Footage looks blue overall and blurry
  • Check if you have removed the lens protection sticker. Using the dash camera without removing this sticker causes the footage look blurry and blue. Or check your setting through lukas viewer, you need to set as high video quality

  • Hong long is Qvia/Lukas warranty
  • Qvia/Lukas provide a one-year warranty for dash cameras, and a six-month warranty for consumables such as memory cards and other accessories. However, this warranty does not apply to any product or part thereof damaged through alteration, mishandling, misuse, neglect or accident.

  • Can I use a memory card other than the one provided by Qvia/Lukas?
  • We highly recommend using a genuine Qvia/Lukas SD cards for compatibility issues. In the worst case scenario, using a different memory card may damage your dash camera. However, we have tried other class 10 SD is fine, for example like Samsung.

  • Why does my Qvia/Lukas dash camera have two memory card slots
  • Files from Always recording and Motion recording will be saved on to the SD card, while event recording files are saved on to the microSD card. This way, you can save more video files and it's easier to find an event file whenever you need.

  • What is the Format-Free feature?
  • Format-free is a feature that helps users not to format memory cards on a regular basis. This feature will automatically re-record over old footage when your memory cards get filled. However, since a memory card is a consumable item, it is always better to manually format your memory cards every now and then, so that it can last longer.

  • I recently bought a new SD card. Do I need to change settings again
  • No. Your customized settings are already saved onto your dash camera. So no extra configuration is need. Simply format your SD card on Qvia/Lukas PC viewer before use.

  • Why do I need the GPS option on my dash camera?
  • With GPS, your dash camera will record extra information such as driving speeds, and location data. And once GPS signals are received, time will automatically be set on your dash camera.

  • My GPS signal is unstable
  • High buildings and poor weather conditions can result in unstable GPS coverage. Also, over-tinting and/or a rain sensor on the windshield can affect GPS reception. If the signal is unstable even when you are driving, please try changing the installation spot of your dash camera. If the problem persists, please contact us.

  • How long does it normally take to receive the GPS signal
  • For the first use, it takes about 15-20 minutes, and after that, it normally takes about 3 minutes. Please be noted that there are some areas such as in a tunnel or around tall buildings where the GPS signal may get lost.

  • How do I know the GPS reception status
  • Please check the bottom part of the video footage

    • [A] means GPS signal stable
    • [V] means unstable
    • [F] means not working
  • My car is an SUV and the rear connection cable is not seem to be long enough to connect the rear camera.
  • For some vehicles, the 5M connection cable included in the package may not be long enough to install the rear camera. Qvia/Lukas provides longer connection cables, 7M and 11M which can be purchased as an option. if you need one, please contact us!